Privacy Policy

Privacy Policy

This Privacy Policy outlines how Motive Health, Inc. and its affiliated properties collect data from users and how it protects and utilizes the information. It also addresses the scope users have as to the collection, correction, transmission, retention and use of the information. It is the policy of Motive Health, Inc. and all its properties to keep any information gathered through the use of these tools as private. As such, user information is not disclosed or shared to unauthorized third parties except as allowed by Canadian law.

A user always has the opportunity to contact Motive Health, Inc. staff for inquiries on any of our products and services. During the process of addressing these inquiries, users may be asked to submit Personal Identifiable information. This includes such information as name, phone number, e-mail or address. Motive Health, Inc. maintains security/privacy policies and procedures to ensure every step is taken to maintain the integrity of the data in our care. We will not be sell to or disclose with third parties or any other unauthorized person except in the manner that is provided by law.

Motive Health, Inc. maintains the right to inform our users about any change that may affect information collected or stored. We may be required to comply with a court order or governmental regulatory requirement or disclose information to our lawyers in connection to legal proceedings. If required to do so we will make every effort to notify the relevant parties about the proceedings.

Motive Health, Inc. reserves the right to use contact information regarding any aspect of their account or the corresponding services and products. Users will have the option to participate or opt out of the optional communications (marketing, press, events) while the mandatory communications (security updates, product announcements/revisions) will go out to all active users.

Motive Health, Inc. is not anticipating any changes in corporate status. Should we be subject to a takeover bid, merger, or divestiture of assets, Motive Health, Inc. may disclose, transfer or sell to the surviving or acquiring entity respectively. Personally identifiable information collected online remains subject to applicable legislation and corporate policy.

Motive Health, Inc. provides a solution whose functionality is based on the import and export of clinical and personal information by our registered users. Any disclosure to an unregistered third party shall only be made with the consent of the registered user. The registered user will be notified if there is any unauthorized access, use or disclosure of their data.

Safeguard measures to ensure authorized access include: the use of a username and a password and PIN for authentication, as well as staff and contractor confidentiality agreements. The user has the obligation of keeping the password, username and PIN safe as well as making sure that any person who has access to view such private information is permitted to do so.

Motive Health, Inc. utilize the information gathered for our internal purposes including preparation of billing information and monitoring of systems and infrastructure.

Users are required to enter sensitive information to complete transactions through our properties. Such information includes credit card information amongst other types. We secure information in accordance to industry standards and appropriate legislation. Motive Health, Inc. utilizes PCI compliant technology for processing of credit card transactions.

Motive Health, Inc. reserves the right to make changes, and review the covenants contained in this agreement without prior notice to users. Every effort will be made to make any changes to this policy available and users will be notified.

Motive Health, Inc. will take all reasonable measures to ensure the integrity of sensitive data submitted in the manner provided for by the terms of service and the privacy policy. We shall proceed to contact the subscribers in the event that we cannot guarantee such integrity. In such an event we shall contact the user by appropriate means. We shall also post the privacy agreement on our website in a manner that the policy can be easily accessed.

Motive Health, Inc. reserve the right to reject, suspend, alter, remove or delete data if it breaches our terms and conditions or it is necessary to protect us or others where we have reasonable grounds for believing that a criminal act has been committed, or if required to do so by law.

Personal Health Information (PHI) is confidential information under PHIPA (Personal Health Information Protection Act).  Upon service termination by the subscriber or Motive Health, PHI will be destroyed unless subject to legislative or regulatory body requirements.

This privacy policy agreement will be governed by the laws that are currently enforced in Canada. In the event that this policy is in conflict with the Terms of Use for this website, the Terms of Use shall prevail.

Subscribers may contact us to make enquiries or to the accuracy of their personally identifiable information and to request the update, correction or deletion of such information should they wish to do so. Any query, comments or concerns can be sent to us by email at or by mail at the following address:

Motive Health, Inc.
317 Adelaide St. West
Suite 901
Toronto, ON,
M5V 1P9