Frequently Asked Questions
Authentication: Agent+ creates a unique ID for every installed version of the app, and requires a PIN for access to the app and associated patient information.
Audit Controls: We maintain a log of who accesses your data, and when they access it.
Encryption: We ensure that all Protected Health Information is kept private and secure, provided by IDENTOS 256 AES Encryption built into the app. This encryption ensures that only you can access your PHI, and that all data stored on your device is protected from external threat.
MOH deposits your cheque, with the amount specified on your Remittance Advice (RA), in your account between the 12th-15th of the month. As specified on the RA, the claims that you are being paid for are claims submitted by the prior month’s MOH cut off date. If you have not received payment, but filled out the direct deposit form, call MOH to confirm that they have the correct deposit details at 1(800) 262-6524.
See our Learn to Bill resources.
Yes! When your referral becomes a paying customer, you get 1 month of free billing.
How it works:
- Invite your colleagues to use Agent+: http://bit.ly/agent-plus
- Send them your invite code (code can be found in the footer of your emails from Agent+)
- When they sign up, they’ll get free billing for 1 month if they mention your invite code
- Once your referral is billing for one month as a paid customer, you’ll get 1 month free
Want to earn life time free billing? Contact us about our Ambassador Program.
Oshawa office (office F) handles providers in Oshawa, Ottawa and London
To call Oshawa office, dial 1-800-262-6524, select language and prompts 4-1-1-3
Hamilton office (office G) handles providers in Toronto, Sudbury and Thunder Bay
To call Hamilton, dial 1-800-262-6524, select language and prompts 4-1-1-5
Toronto office (office N) handles providers in Hamilton, Mississauga and Kingston
To call Toronto office dial 1-800-262-6524, select language and prompts 4-1-1-4
If you still do not know your office, call MOH Help Desk at 1-800-262-6524 to assist. Agents are available Monday – Friday, 8 a.m. to 5 p.m. EST. All district offices are open Monday-Friday, 8:30 a.m. to 5 p.m. EST.
- To download Agent+, create an Agent+ account, and complete your Professional Profile
- Your OHIP Provider (Billing) number
- A Go Secure and MCEDT Login
- To designate Agent+ to bill on your behalf with the OMHLTC (Ontario Ministry of Health and Long-term Care)
- To provide us your Billing Information
Receive letter from the ministry that includes your OHIP Number and information to register for a Go Secure Account
Open a new browser window and copy the link in the ministry letter https://www.edt.health.gov.on.ca
Select “Register Now” to create a GO Secure account.
Close your Internet browser.
Reopen your Internet browser and check your email.
Receive an email with the subject: “GO Secure Login – Registration Confirmation” requesting email confirmation.
Copy the link in the “Registration Confirmation” email into a new browser window.
Confirm your email account by signing in with your GO Secure ID and password.
You have completed the registration for your GO Secure login
Open your Internet browser and navigate to GO Secure Login screen using the copied link from your ministry letter.
Enroll for MC EDT by signing in with your GO Secure ID and password and use the “Unique Identifiers” provided in the ministry letter.
Confirm the enrolment for MC EDT by selecting the text link indicated on the screen to navigate to the GO Secure Login screen again.
Sign in on the GO Secure Login with your GO Secure ID and password to navigate to the Administration and MOHLTC Services page.
You have completed the enrolment for MC EDT.
Please ensure you have a GO Secure Login and an MCEDT Login (see above).
NOTE This process is often easier when completed on a computer or tablet. If you are having any difficulty, please contact us at 1-877-268-5913 or email@example.com and we can assist you
To Designate Agent+:
Visit the Go Secure Portal
Select “Designee Maintenance”
Select “Add Designee”
Enter Designee Details of person you wish to designate. For Agent+ please use the following details:
Full Name: Agent Plus
Our information will be displayed, select “Confirm this Designation”
Wait for the system generated email from GO Secure advising you that Agent+ has accepted their designation
Return to the GO Secure web portal and select “Designee Maintenance”
Find Agent+ in the table of Designated Accounts, then select the ‘firstname.lastname@example.org’ hyperlink.
On the Service Delegation page, select the MC EDT hyperlink.
At the Designate Permission screen, select the Select All button
Select Save to ensure all changes take effect
Receive an email from Agent+ with confirmation that the designation was successful. You are now ready to create and submit claims!
There are offices located in Oshawa, Hamilton and Toronto. If you are unsure of your district office, call MOH Help Desk at 1-800-262-6524. Agents are available Monday – Friday, 8 a.m. to 5 p.m. EST.
Reach your district office by calling MOH Help desk 1-800-262-6524 and follow the prompts:
For Oshawa (office F), select language and then 4-1-1-3; Fax 905-434-4186
For Hamilton (office G), select language and then 4-1-1-5; Fax 905-546-8287
For Toronto (office N), select language and then 4-1-1-4; Fax 416-314-7518
All district offices are open Monday – Friday, 8:30 a.m. to 5 p.m. EST.
For details on all MOH offices, please click here.
Once you submit your first claim, you have access to the services provided in our Full Service Plan until the upcoming MOH cut off date and all claims on your first monthly Remittance Advice (RA) report and processed at no charge.
You will automatically be continued on the Full Service Plan after the cut off date, until you advise us you would like to change plans. If you choose to immediately move to a plan that does not include rejection management following the free trial, just remember that rejection management will not be offered for rejections from your first RA (Partial & Non-Payments).
How to use the App