Agent+ Portal
If you have questions about your payments in addition to your app’s resolved folder you have access to our online portal, where you can view a digital copy of your Remittance Advice (RA) in an easy-to-read format.
Understanding your Agent+ RA
PARTIAL & NON-PAYMENTS: The Ministry of Health (MOH) has partially paid the fee service codes listed below. An explanatory error code has been provided.
MOH PAYMENT MODIFICATIONS: MOH has adjusted the payment amount for the fee service code listed below and has provided an explanatory code for the adjustment.
MOH ADJUSTMENTS: MOH has returned these claims on more than one remittance advice. The complete payment and adjustment history for each claim is displayed. This section will indicate whether there were any claw backs or returned RAI payments. Error codes 55/57 will typically appear in this section.