Month: August 2026

Reinstalling Agent+ on a New Phone – CANNOT USE BACKUP

If you get a new phone, do not use a backed-up version of the Agent+ app. Before switching over, make sure you submit any claims that are ready for submission from your old phone. Once you have restored your new phone from a backup, delete the Agent+ app from the new device. Then, download a fresh version of the Agent+ app from the App Store and log in using your existing credentials. Once you log in, all your Agent+ information will automatically import back into the app. This ensures you are using the current version of Agent+ and prevents issues that may occur when using a backed-up version of the app.

Out of Canada

The Agent+ app cannot be used to submit claims while outside of Canada due to PHIPA requirements. However, you can still log into Agent+, create new claims, and save claims while travelling or working abroad. Any claims created or saved outside of Canada will remain available in the app, but claims cannot be submitted until you have returned to Canada. Once you are back in Canada, you can submit your completed claims through Agent+ as usual.

Agent+ App Features you may not be aware of

Agent+ provides several tools to make OHIP billing faster and easier. While in the app, select any Fee Service Code and press and hold the code to view a complete description, helping you confirm the details and billing requirements before submitting a claim. The star icon at the bottom of the Services screen allows you to create and name your own custom code combinations, which can save time when billing frequently used service combinations. The Doctor’s Bag icon at the bottom of the Services screen provides a breakdown of Special Visit Premiums (SVPs) organized by department type, making it easier to identify the appropriate premium for your service. Please note that Special Visit Premiums can only be billed with “A” prefix service codes.

Asking questions in app

Agent+ allows Assisted Service and Full-Service users to ask questions about a specific claim directly within the app. To submit a billing question, open the claim screen and scroll to the bottom of the claim, then select “Billing Question – Contact Agent+.” Enter your question in the provided text box and submit it to the Agent+ team for review. Once your question has been answered and the issue has been resolved, you must remove the billing question from the claim before submitting. If the question remains attached to the claim, the claim will continue to be marked as “In Progress” and will not be submitted to OHIP. Removing the question ensures the claim is returned to a ready-to-submit status.