Category: App Usage

Reinstalling Agent+ on a New Phone – CANNOT USE BACKUP

If you get a new phone, do not use a backed-up version of the Agent+ app. Before switching over, make sure you submit any claims that are ready for submission from your old phone. Once you have restored your new phone from a backup, delete the Agent+ app from the new device. Then, download a fresh version of the Agent+ app from the App Store and log in using your existing credentials. Once you log in, all your Agent+ information will automatically import back into the app. This ensures you are using the current version of Agent+ and prevents issues that may occur when using a backed-up version of the app.

Out of Canada

The Agent+ app cannot be used to submit claims while outside of Canada due to PHIPA requirements. However, you can still log into Agent+, create new claims, and save claims while travelling or working abroad. Any claims created or saved outside of Canada will remain available in the app, but claims cannot be submitted until you have returned to Canada. Once you are back in Canada, you can submit your completed claims through Agent+ as usual.

Agent+ App Features you may not be aware of

Agent+ provides several tools to make OHIP billing faster and easier. While in the app, select any Fee Service Code and press and hold the code to view a complete description, helping you confirm the details and billing requirements before submitting a claim. The star icon at the bottom of the Services screen allows you to create and name your own custom code combinations, which can save time when billing frequently used service combinations. The Doctor’s Bag icon at the bottom of the Services screen provides a breakdown of Special Visit Premiums (SVPs) organized by department type, making it easier to identify the appropriate premium for your service. Please note that Special Visit Premiums can only be billed with “A” prefix service codes.

Asking questions in app

Agent+ allows Assisted Service and Full-Service users to ask questions about a specific claim directly within the app. To submit a billing question, open the claim screen and scroll to the bottom of the claim, then select “Billing Question – Contact Agent+.” Enter your question in the provided text box and submit it to the Agent+ team for review. Once your question has been answered and the issue has been resolved, you must remove the billing question from the claim before submitting. If the question remains attached to the claim, the claim will continue to be marked as “In Progress” and will not be submitted to OHIP. Removing the question ensures the claim is returned to a ready-to-submit status.

Submitting chart notes in app

Agent+ allows you to submit chart notes and supporting documentation directly within the app for Manual Review. To submit chart notes, open the claim and select “Manual Review” at the bottom of the claim screen. Always ensure that the “Manual Review” toggle is turned on before proceeding. Next, select the specific Fee Service Code that you are providing notes for. Enter any relevant comments or additional information for the Ministry of Health in the comment box, then select the “+” icon next to “Add Document” to attach your supporting documentation. This allows you to take a photo of your chart note directly within the app. If you are photographing notes or documentation displayed on a computer screen, make sure the image is clear, legible, and easy to read so the information can be properly reviewed by the MOH.

How to update your Fee Service Codes

Updating your Fee Service Codes in the Agent+ app is quick and easy. While using the app, select the gear icon located in the top-right corner of the screen. Scroll to the bottom of the settings menu and select “Update Service Codes.” The app will begin loading the latest Fee Service Codes. Wait for the loading icon to finish, and once the update is complete, your service codes will be current and ready to use for OHIP billing. This process ensures you are using the most up-to-date billing codes available in Agent+.

Referring Physician’s List in App

Agent+ relies on our users to help maintain an accurate and up-to-date referring physician list. When adding a referring physician, please enter the physician’s full name exactly as it appears on the College of Physicians and Surgeons of Ontario (CPSO). It is also important to confirm that the physician’s billing number is six digits and that you are entering the correct OHIP billing number, not the physician’s CPSO registration number. Using the correct physician name and six-digit billing number helps ensure accurate referrals, claim submissions, and billing information within Agent+.