Asking questions in app
Agent+ allows Assisted Service and Full-Service users to ask questions about a specific claim directly within the app. To submit a billing question, open the claim screen and scroll to the bottom of the claim, then select “Billing Question – Contact Agent+.” Enter your question in the provided text box and submit it to the Agent+ team for review. Once your question has been answered and the issue has been resolved, you must remove the billing question from the claim before submitting. If the question remains attached to the claim, the claim will continue to be marked as “In Progress” and will not be submitted to OHIP. Removing the question ensures the claim is returned to a ready-to-submit status.